General Questions
Caregraphy is a comprehensive social care management software designed to streamline operations and
enhance care delivery for social care organisations. It provides a centralised platform for managing
client support, scheduling, communication, and collaboration. With Caregraphy, organisations can
efficiently manage client assessments, care plans, and support packages tailored to individual needs.
The software facilitates coordination of multiple properties, safety checks, and maintenance tasks. It
offers customisable reporting and analytics for data-driven decision-making and compliance. Caregraphy
is highly adaptable, integrates with existing systems, and empowers organisations to streamline
operations, improve communication, and deliver exceptional care.
Caregraphy enables effective communication and collaboration among support teams as they provide client
support. It facilitates comprehensive client assessments, and personalised support plans tailored to
individual needs, ensuring that your organisation delivers person-centred care and improves client
outcomes.
Caregraphy also helps you adhere to regulatory requirements in many ways such as documentation and
quality assurance processes. This helps in meeting regulatory standards, such as those set by the Care
Quality Commission (CQC) and Ofsted.
Getting Started
We offer a seamless implementation process for Caregraphy. It starts with a consultation to understand
your organisation's needs, followed by a demo to show you how Caregraphy meets your needs and reveal
additional features that will enhance your work processes. Although caregraphy is very intuitive that
most people can use it without training, we offer comprehensive training and onboarding sessions to
ensure your team is equipped with the right knowledge to use Caregraphy effectively. We provide support
during the go-live phase and beyond, helping you streamline your social care management. Contact us to
get started and experience the benefits of Caregraphy in your organisation.
The implementation of Caregraphy for your organisation can typically be completed within a day. However,
the training aspect may require additional time to ensure thorough understanding and effective
utilisation of the system. The duration of training can vary depending on factors such as the number of
users requiring training and their base skills. Our team will provide comprehensive instructions on
navigating the system, data entry, reporting, and any customisation options. We tailor the training to
your specific needs and strive to ensure that your team can confidently and efficiently use Caregraphy.
Ongoing support will be available to address any questions or concerns that arise during the training
process and beyond.
Features and Functionality
Caregraphy offers a range of powerful features to enhance functionality within your organisation. These
include automated generation of the Philomena Protocol form for missing persons, customisable report
generation for social workers, and comprehensive shift tracking and staff management. These features
streamline processes, ensure compliance, and improve efficiency in critical areas of care management.
Caregraphy empowers your organisation to deliver high-quality care, enhance communication, and optimise
operations.
That said, there are too many features to list here, so the best thing is to talk to us for an
opportunity to explore the system and discover more.
Caregraphy is committed to continuous improvement and innovation. We regularly release updates and
introduce new features to enhance the functionality and usability of the software. Our development team
works diligently to stay ahead of industry trends, incorporate user feedback, and address evolving needs
in social care management. By staying up to date with the latest advancements in technology and best
practices, we strive to provide our clients with the most comprehensive and cutting-edge solution
available. Rest assured, as a Caregraphy user, you can expect regular updates and exciting new features
to further optimise your social care operations and support your organisation's growth and success.
With reports such as Client Contact Hours, Financial Performance, and Incidents Tracking, Caregraphy
enables you to gain a comprehensive understanding of trends within your organisation. This data-driven
approach allows you to make informed decisions, improve service delivery, and ensure the well-being of
clients and staff. As you can see these are just a few examples of the reports and analytics available
in Caregraphy, the software offers a range of reporting options to help you monitor and evaluate a wide
variety of performance aspects in your organisation.
Caregraphy supports the management of client assessments and support plans. The system allows you to
record comprehensive client assessments, including medical history, support needs, preferences, and
goals. You can create personalised support plans tailored to each client's requirements, ensuring
individualised and person-centred care. Caregraphy enables seamless integration between assessments and
support plans, facilitating consistency and targeted interventions. You can monitor support plan
progress, document interventions, and make necessary updates based on ongoing assessment and evaluation.
With Caregraphy, it�s easy to efficiently manage assessments and support plans, ensuring personalised
and responsive care for each client.
Data Security and Privacy
Caregraphy prioritises data security and confidentiality. It employs secure infrastructure, encryption,
user authentication, and access control to safeguard data. Regular backups and disaster recovery
procedures are in place. Caregraphy complies with data protection regulations, including the General
Data Protection Regulation (GDPR), the Data Protection Act (DPA), and other relevant data and privacy
laws applicable in the UK. It maintains audit trails, enforces strict data handling policies, and
provides staff training to ensure a culture of security. With these measures, Caregraphy ensures the
protection of sensitive information within the software while adhering to applicable data protection
laws and regulations in the UK.
Pricing and Plans
Caregraphy offers transparent pricing with no hidden costs. The pricing structure is based on a tiered
approach depending on the metrics shown on the pricing page. Tailored pricing is also available
depending on the needs of organisation that do not fit within the predefined parameters. To get detailed
information about the pricing and any associated costs, we recommend contacting our sales team or
requesting a personalised quote. Our team will work closely with you to understand your specific
requirements and provide you with a pricing plan that aligns with your organisation's size, scope, and
goals. We believe in transparency and ensuring that our clients have a clear understanding of the costs
involved, so you can make an informed
Caregraphy offers flexibility when it comes to contract periods and long-term commitments. We understand
that each organisation has unique needs and circumstances, so we provide options that suit your specific
requirements. Whether you prefer a shorter contract period or are interested in a longer-term
commitment, our team will work with you to find the most suitable arrangement. We believe in building
strong partnerships with our clients based on trust and satisfaction, rather than imposing rigid
contract terms. Rest assured, we are committed to providing exceptional service and support throughout
our engagement, regardless of the contract duration you choose.
Technical Support
Our support team is available to assist you through various
channels, including email, phone, and online chat. We understand that critical issues may arise outside
of regular business hours, which is why we have mechanisms in place to attend to such situations
promptly. In addition to our responsive support team, we provide a dedicated account manager who will
serve as your main point of contact. Your account manager will have in-depth knowledge of your
organisation's needs and goals, ensuring personalised attention and a deeper understanding of your
specific requirements. At Caregraphy, we understand the importance of timely support and assistance, and
we strive to provide exceptional customer service. Your success is our priority, and we are here to
support you every step of the way.
Training and Onboarding
We provide comprehensive training and support options to ensure your staff can effectively use
Caregraphy. Training can be conducted on-site or virtually, and it is tailored to your organisation's
needs. Online resources such as user manuals and video tutorials are also available for reference. Our
dedicated support team is readily available to address any queries or technical issues. We are committed
to equipping your staff with the necessary knowledge and resources to effectively utilise Caregraphy.
Ongoing support is provided to ensure a smooth experience with the software.
User Access and Permissions
Caregraphy empowers users to securely share files and important information within the system,
eliminating the need for traditional document exchange. It provides a centralised platform for
collaborative care planning, ensuring all team members are aligned with up-to-date information and
promoting coordinated and consistent care. Additionally, Caregraphy sends automated notifications to
keep the entire team informed about updates, tasks, and events, fostering efficient communication, and
maintaining awareness of responsibilities and care plan changes.
Data Migration
Caregraphy offers transparent pricing with no hidden costs. The pricing structure is based on a tiered
approach depending on the metrics shown on the pricing page. Tailored pricing is also available
depending on the needs of organisation that do not fit within the predefined parameters. To get detailed
information about the pricing and any associated costs, we recommend contacting our sales team or
requesting a personalised quote. Our team will work closely with you to understand your specific
requirements and provide you with a pricing plan that aligns with your organisation's size, scope, and
goals. We believe in transparency and ensuring that our clients have a clear understanding of the costs
involved, so you can make an informed
Caregraphy offers flexibility when it comes to contract periods and long-term commitments. We understand
that each organisation has unique needs and circumstances, so we provide options that suit your specific
requirements. Whether you prefer a shorter contract period or are interested in a longer-term
commitment, our team will work with you to find the most suitable arrangement. We believe in building
strong partnerships with our clients based on trust and satisfaction, rather than imposing rigid
contract terms. Rest assured, we are committed to providing exceptional service and support throughout
our engagement, regardless of the contract duration you choose.
Regulatory Compliance
Caregraphy offers a range of features and tools designed to facilitate compliance documentation,
maintain audit trails, and establish quality assurance processes. It enables you to effectively track
and manage regulatory requirements ensuring that you remain aligned with the necessary standards and
regulations, including those related to Health and Safety. By utilising Caregraphy, you can meet legal
and regulatory obligations while fostering a culture of quality and safety in the delivery of social
care services.
Please remember that Caregraphy serves as a valuable resource to support your compliance efforts, but it
is essential to work alongside legal and regulatory professionals who can provide specific guidance
based on your organisation's unique requirements.
Mobile Access
Yes, Caregraphy supports mobile access for support workers in the field. The software is designed to be
accessible from various devices, including smartphones and tablets. However, due to the vastness of the
information collected and needing to be managed on the system, not all parts are fully mobile friendly.
The Caregraphy mobile app also provides secure access the platform while on the go. This enables them to
view client information, record progress notes, manage shifts, and perform a few more tasks directly
from their mobile devices. Mobile access empowers care providers to deliver timely and efficient care,
even when they are away from the office, enhancing flexibility and productivity.
Customisation and Integration
Caregraphy provides a foundation that can be customised to fit your specific workflow and requirements.
While the software comes with a comprehensive set of features and functionalities, including some
user-customisable features that allow you to adapt the software to fit your specific needs and
preferences, large customisation options are available upon request to tailor the software to your
organisation's unique needs.
Our team understands that each organisation may have specific workflows and preferences. We offer a
customisation service where we work closely with you to understand your requirements and customise
Caregraphy accordingly. This ensures that the software aligns seamlessly with your existing processes
and enables you to maximise its benefits.
Caregraphy is designed to cater to the needs of social care organisations of all sizes as the software
is flexible and scalable, allowing it to adapt to the unique requirements and workflows of different
organisations.
For small organisations, Caregraphy offers a user-friendly and cost-effective solution that helps
streamline operations and enhance care delivery. While medium-sized organisations can benefit from the
comprehensive functionality, advanced tools for client management, staff scheduling, reporting, and
compliance. Then large organisations can leverage the scalability and customisation capabilities of
Caregraphy to meet their complex needs.
